Refund policy

Refund & Return Policy

Ascent & Co.

At Ascent & Co., every phone case is made to order. We take pride in providing quality products and want you to feel confident shopping with us.

Returns & Exchanges

Because our products are made to order, all sales are final unless an item arrives damaged, defective, or incorrect.

We do not accept returns or exchanges for:

• Change of mind or personal preference
• Ordering the wrong iPhone model
• Selecting the wrong color or design
• General wear and tear

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at ascentandcare@gmail.com.

Include:

• Your order number
• A description of the issue
• Clear photographs showing the problem

Once reviewed, eligible orders will receive a replacement or refund, as appropriate.

Order Cancellations

Orders may be canceled before production begins.

Once an order has entered production, cancellations cannot be guaranteed.

To request a cancellation, contact us as soon as possible at ascentandcare@gmail.com.

Refund Processing

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Contact Us

For questions regarding your order, returns, or refunds, contact:

Ascent & Co. Customer Support

Email: ascentandcare@gmail.com

This policy does not limit any rights customers may have under applicable consumer protection laws.